WetBrush

<p>When you qualify for a new tier, you will automatically be sent an email welcoming you into that new level. If the tier that you have crossed into is either Silver or Gold, this email will also include a unique coupon code for you to redeem your one-time rewards coupon. Keep in mind that rewards discount coupons cannot be used in addition to the redemption of points.</p>

When you qualify for a new tier, you will automatically be sent an email welcoming you into that new level. If the tier that you have crossed into is either Silver or Gold, this email will also include a unique coupon code for you to redeem your one-

How will I know when I have reached a new tier?

Rewards & Referrals

VIP Tiers

What is your shipping policy?

What are my shipping options?

How much is shipping?

What is the processing time?

Shipping

How do I sign up for the rewards program?

Where can I find my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

Enrollment & Account Questions

How do I redeem my points?

How do points convert to dollars?

Is there a limit to how many points I can earn?

Earning & Redeeming Points

Can I return my order if I redeemed rewards points for a discount?

Returns

Do points every expire?

Can I lose my rewards membership?

Reward Expiration

How do I know which Rewards tier I am currently a member of?

Does my Tier ever expire?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/loyalty action, but I didn’t see my account balance change. Did I get credit?

Troubleshooting

Why did I receive an error message when referring friends through the email referral box?

I’ve referred several friends but haven’t received any points yet. Why not?

Referral

How do I get my birthday reward?

Help! I signed up for the Birthday Bonus but didn’t receive it.

Birthday Reward

Can I recycle my Wetbrush?

When should I replace my brush?

How do I clean my brush?

Plant-Based Plastic, what does that mean?

Why is plant-based plastic better?

Will the infusions in the Treatment Comb or Treatment and Shine brushes make my hair feel greasy/oily?

How often should I clean my Go-Green brush?

Go Green FAQs

Brushes

Does it cost anything to begin earning points?

I earned points/a new VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

How is my VIP tier determined?

How will I know when I have reached a new tier?Updated 2 years ago